Author Archives: Clyde McQueen

About Clyde McQueen

Clyde R. McQueen - President and Chief Executive Officer Clyde R. McQueen serves as President and CEO of the Full Employment Council (FEC). He directs more than 80 employees and administers a $19 million budget for job training, education and economic development activities. He previously served as the State Division Director of Training and Employment Development for the Texas Department of Community Affairs. Prior to this assignment, Clyde served as the Administrator of Technical Programs in the Texas Economic Development Commission, where he worked with communities and various business/economic development groups to develop strategies for attracting business and industry into specific regions of the state of Texas. Prior to that time, Clyde worked at the same agency assisting small and minority businesses to secure financing, management and technical assistance, as well as procurement of private, state, and federal contracts. Clyde holds a Bachelor’s Degree and a Master’s Degree in Speech Communications and Political Science from Texas State University in San Marcos, Texas. He has been with the FEC for 27 years.

City Name and Name of Workforce Area:
Kansas City, American Job Center

Contact Person:
Clyde McQueen

Contact Information:
816-471-2330, ext. 1256

Mayor Sly James, Kansas City, MO

Missouri Job Center

FEC Logo

The Full Employment Council, Inc. is the premiere one-stop destination for job seekers and employers in the Greater Kansas City area. FEC serves residents of Cass, Clay, Jackson, Platte, and Ray Counties in Missouri. We offer employment services and career counseling for adult and young adult job seekers, and comprehensive recruitment, screening and customized training programs for employers.
We are the one-stop operator and fiscal agent of the MO Career Centers for two Workforce Investment Board (WIB) Regions: Kansas City & Vicinity (KCV), which includes Kansas City, MO, and Cass, Clay, Platte, and Ray Counties; and Eastern Jackson County (EJC), which includes Independence, MO, and areas in Jackson County excluding Kansas City.

Sector Strategies

Informational Technology (IT) Sector

Earn IT and Learn IT (EILI)

EILI is a 3 year, $1 million program is funded by the U.S. Department of Labor Employment and Training Administration to help businesses reduce their dependency on H1-B visas by preparing American workers with the advanced skills in Information Technology (IT), Engineering, and Healthcare IT that employers need. It is one of 43 national awards through the $183 million Federal H-1B Technical Skills Technical Training Grant Program and funded by fees paid by employers to sponsor foreign workers. This program has served and trained 67 with 45 completing training and 28 receiving credentials. 39 have been placed in full time employment with an average wage of $25.05. Best practices for this program include hi-tech OJT opportunities.

Reboot U – Long-term Unemployed Project

Reboot U is a $1 million pilot project funded by the Missouri Division of Workforce Development the Long Term Unemployed project will assist long-term unemployed workers to rejoin the workforce in IT occupations with essential skills training, classroom training in technical skills, paid work experience, and full-time employment. To date this program has served and trained 41 individuals and currently there are 12 on internships with local IT companies.

Best Practices:

  • Utilization of intermediaries                                                           • Shark tank interviews
  • Industry identified adjunct faculty                                                  • Classroom training combined with OJT
  • 21st Century Communication courses

Healthcare Sector

21st Century Healthcare Works Program

The 21st Century Healthcare Works Program is a five-year Health Professions Opportunity Grant (HPOG) with a goal of assisting unemployed, economically disadvantaged individuals in successfully entering or advancing in the Healthcare field, in occupations that pay well and are expected to either experience labor shortages or be in high demand.

Best Practices:

  • Alumni group
  • Random Assignment – Introducing the lottery approach to the community
  • Basic remedial and job skills readiness
  • Supportive services incentives targeted for people who were skilling up
  • Developed first DOL sanctioned healthcare apprenticeship in the region.


Greater Kansas City Healthcare and Healthcare Information Technology (GKCHHIT) – a $5 million grant funded by the U.S. Department of Labor provided training and placement services to help unemployed workers pursue careers in targeted industries: nursing and allied health, long-term health care industry, and HIT and increase the number of trained healthcare workers.

Best Practices:

  • Utilization of intermediaries
  • Monthly sector meetings sponsored by intermediaries with educational institutions and healthcare employers
  • Industry sponsored supportive services
  • Crucial conversations curriculum for cultural competency
  • OJT’s with KC Healthcare industry

healthcare pic


Advanced Manufacturing

Jobs Accelerator

FEC was awarded a grant from the ETA H-1B Technical Skills Training Grant funds for training and related employment activities to develop a skilled workforce for the cluster. The region received the project to increase employment opportunities at the intersection of two industry clusters — advanced manufacturing and information technology.  FEC partnered with a regional team and used its funds to raise the technical skill levels of American workers so they can obtain or upgrade employment in high-growth industries and/or occupations and to reduce the use of skilled foreign professionals permitted to work in the United States on a temporary basis under the H-1B visa program.

Best Practices:

  • Sector approach utilization of OJT as primary training vehicle
  • Used recruitment and assessment as key tools to assist employers in combination with OJT
  • Sponsored sector focused career hiring events that served as recruitment platform for sector as well as referral of sector supply chain members for hiring events
  • Extensive utilization of Workforce Investment Board members in hiring initiatives


Project RISE

FEC secured funding from Mayor’s Fund to Advance New York City (Mayor’s Fund) and the NYC Center for Economic Opportunity Social Innovation Fund (SIF) of $1.3 million to provide paid internships, educational opportunities and support for disconnected 18-24 year old young adults in the Kansas City, MO. FEC will continue to implement this program in PY 2015 with funding from the Bloomberg Foundation, New York City; Corporation for National and Community Service-Social Innovation Fund, New York City; Center for Economic Opportunity, New York City; Kauffman Foundation, Kansas City; United Way of Greater Kansas City; Hall Family Foundation, Kansas City.

Project Rise buck slip, Feb 2013

Best Practices:

  • Utilization of sector focused community service component
  • Career professional mentors
  • Utilization of Housing Authority Youth Build training sites as of delivery of GED curriculum
  • Utilization of American Job Center based classroom training conducted by community colleges and four year training institutions
  • Cohort based training
  • Concurrent GED classes with sector based work based learning opportunities
  • Concurrent credential based classroom occupational skills training combined with public and private sector work experiences.

MDRC evaluation of Project Rise Program “Engaging Disconnected Young People in Education and work”

Face Forward

Face Forward KC is a four-year initiative funded by the US Department of Labor to provide educational services, job training and placement services, mentoring services, and legal assistance to 150 juvenile offenders and youth at-risk of juvenile offenses in the heart of Kansas City, MO. Face Forward KC conveys the idea of youth leaving their past transgressions behind and looking forward to a promising future. The FEC utilizes a strategy of collaboration with Jackson County Family Court, Kansas City Municipal Court, Jackson County Probation and Parole, Jackson County Prosecutor’s office, and other community organizations to promote the program as an alternative to court proceedings for certain juveniles and young adult offenders

Best Practices:

  • Extensive mentoring as opposed to case management mentors
  • Partnership with Legal Aid for warrant relief
  • Advisory Committee comprised of courts and judiciary system
  • Solid relationship and utilization of Public Defender as referral system.

Training and Internship Program

The Full Employment Council’s Summer Training and Internship Program (T.I.P.) was a pilot project designed to provide young adults (14-24 years old) an educational-based internship opportunity to prepare them for careers across all industries.

Best Practices:

  • The participants split their time between classroom training and internships.
  • Participants were enrolled in Occupational Skill Training courses through community college or four year institutions that were designed to provide exposure to in-demand occupations.
  • Paid internships at local businesses, in areas that were comparable with training they received.
  • Courses included: Pharmacy Technician, Customer Contact Professional, Warehouse, Youth Development, Culinary Arts, Digital Literacy, Animal Care, Medical Office

Initiative that Address Barriers to Employment

Missouri Work Assistance Program

TANF –Missouri Work Assistance (MWA) Program – is a partnership with the Local Investment Commission (LINC) to provide employment and training services to individuals who receive Temporary Assistance from the state of Missouri with the goal of helping the client to become self-sufficient and no longer dependent upon public assistance.   This is a referral based program. TANF recipients are referred from the Local Investment Commission (LINC) to FEC to provide employment and training services to those clients deemed work ready.  Performance for MWA is measured by participation rate which is the rate at which clients participate monthly in work activities at their required number of participation hours.  Countable activities include:  job readiness,   job search, Unsubsidized Paid Employment, OJT, Vocational Education, Subsidized Paid Employment, high school AWEP/CWEP (non-paid work experience), and Community Service (volunteer service).

Best Practices:

  • Integrated work experience with classroom occupational training
  • Cohort based training

Individuals with Disabilities

The Disability Navigator Program (DNP) is provided by the Full Employment Council in partnership with Jewish Vocational Services.

The DNP is co-located within the American Job Centers to provide services to individuals with disabilities.  The DNP ensures that all one-stop services are available to individuals with disabilities. The primary objective of the DNP is to increase employment and self-sufficiency for persons with disabilities by linking them to employers and facilitating access to programs and services that will enable their entry or re-entry into the workforce. DNP facilitates trainings and provides disability-related resources and information to ensure that job seekers with disabilities are served effectively.  DNP personnel also provide outreach to people with disabilities by disseminating information on workforce services available through the American Job Centers.


The Missouri Career Center DVOP and LVER are fully integrated into the career centers and are part of the Business Services Teams. DVOP/LVER staff assists veterans with significant barriers to employment as defined by U.S. Department of Labor to gain employment through intensified direct services such as case management and employer job developments within their separate roles. The full array of employment, training, and placement services available under priority of service; this includes connection to education and training programs, benefits and services, connection to supplemental services , one-on-one assessments, resume reviews, follow-up as appropriate, matching to employer base and matching to specific employers committed to hiring veterans, such as employers participating in the “Show me Heroes” initiative.

Show me Heroes

Started by Governor Nixon in 2010, Show-Me Heroes is a cooperative effort between the Missouri Army National Guard and the Missouri Division of Workforce Development to help Missouri’s Veterans and members of the National Guard and Reserve reconnect with meaningful careers, and to showcase Missouri employers who have pledged to do so. Veteran must not be over one year from date of discharge from active duty.



KCMO Neighborhood Works

The Full Employment Council, Inc. partnered with the City of Kansas City on a project to clean up neighborhoods and provide employment opportunities to Kansas City residents. The City of Kansas City Missouri awarded FEC $300,000 to paint City fire hydrants and clean-up debris in the City’s right-of-way. This program employed approximately 66 unemployed individuals with prevailing wage rates and serviced over 1400 fire hydrants and cleaned up over 50 tons of debris and 447 tires.

Best Practices:

  • Community based work experience program targeted for specific neighborhoods
  • Combined OSHA 10 training with community based work experience led to permanent job placement and city vendor opportunities.

Business Services

FEC has a training strategy that outlines a workforce development plan that focuses on new and incumbent workers where appropriate; job development as necessary to aid in recruitment and training of new employees; recruitment and job search events utilizing Labor Market Information, geographic-specific recruitment, and providing technical advice in high turnover situations. FEC is the first source of recruitment for employers’ current and future employment needs.

Best Practices:

  • Dedicated sector focused Business Service staff with a focus on job placement, assessment and competency skill identification
  • Separate staff focused on intermediary liaisons, sector convening, job center interface with Chambers of Commerce, Economic Development Corporations, etc.
  • Training is developed with industry input and created through utilization of community colleges and higher education institution specialists.
  • Specific interest on NEG, sector focused OJT, COT/work based learning combinations, Training in Time (TnT) – on demand training in classroom setting conducted at career center locations.